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Frequently Asked Questions and Answers

Product Information

Are Buzzies waterproof?
Unfortunately, Buzzies are not waterproof. While they will withstand minor contact with water, for example perspiration, they should not be otherwise exposed.  Please be sure to remove your Buzzies prior to bathing, swimming, or participating in other water-related activities.

Are Buzzies FDA Or government approved?
Buzzies are a general wellness device and do not require FDA approval as they are 100% non-invasive and a lifestyle device.
How do Buzzies help reduce my stress?
Buzzies were designed to interfere with the body's stress response.  As stress is inflammatory and can exacerbate medical conditions, many of our users with medical issues use Buzzies and report they experience less pain, are more calm, are able to sleep better, and have improved performance.  However, Buzzies are not intended to treat medical conditions and are not a substitute for any other medical advice provided by your physician.
 
How do you work the clasp on the wristband?
The older versions of Buzzies included a watchband that needs to be tightened using a screwdriver. simply insert a flathead screwdriver into the hole in the eatch band clasp and pop the locking bar up. Slide the bar along he band until you get to desired length. Then utilize the flay portion of the screwdriver to push the bar down locking the band in place.
Our newer watchbands are fully adjustable and close with a magnetic clasp.
 
Can I get some of the plastic wristbands that I see in some of your advertisements?
Any standard 22mm Watchband is compatible. The bands featured in a recent video were the customer's own personal watchbands. You can also check our sister site www.buzziesbands.com for different watchband styles. All bands sold on that site are compatible with Buzzies.
 
Can I get a different set of clasps sent if mine aren't working?
We are happy to send you a set of replacement bands immediately if you find that the clasps do not work.
What are Buzzies made of? 
Buzzies are plastic based and the watchbands are made of stainless steel metal.

How long do Buzzies last?
With proper care and use Buzzies can last for many years.
Do you have a warranty?
Buzzies come with a 1-year product warranty on the devices. If there is manufacturing issue, we will replace the Buzzies.  See the terms and conditions on our website for more information.
How long do Buzzies take to recharge and what is the battery life? 
Batteries recharge within 2-3 hours. Batteries are made of rechargeable lithium. The average battery life is 2-3 years.

Can Buzzies be charged while you are wearing them with a cell phone backup battery so you can use them longer--more than 2.5 to 4 hours?
Buzzies can be charged while you are wearing them with a cell phone backup battery.  Please be aware that some of our customers have informed us that they are able to use them for five hours on the lower intensities.
How Do Buzzies Work?

Place one Buzzie on each wrist and secure the wristbands or remove the vibrating units from the wristbands and place one in each pocket, one in each sock, or one in each hand. For Buzzies to work, one must be on the right side of the body and one must be on the left. Buzzies do not need to be touching the skin. After the Buzzies are in place, turn on the app and follow the instructions. The Buzzies can be used in a short duration to calm stress, or they may be left on for longer periods of time.

 

What is In A Buzzies Kit? 

What items are included in a Buzzies Kit?
The Buzzies Kit includes two Buzzies, a wall adapter with charging cables, access to the app available in both ios and Android, and packaging to store your Buzzies.


Do I need to buy two kits?
Not unless you want to have one set of Buzzies on while you are charging a spare set. Depending on the settings, Buzzies should last several hours on one charge. Some children affected by autism, or people going through an incredibly stressful time in their lives, opt to buy two kits so they can charge one set of Buzzies while they use the other set so there is no interruption. Most users opt to use Buzzies for short periods of time throughout the day so Buzzies last all day for most regular users.

 

Setting up for your Buzzies for use Domestic and International

Can I call your Customer Service line for help with connecting my Buzzies?
Yes, simply call 888-55-BUZZIES (888-552-8994) in your are within the United States. Internaltional travel please email us hello@thetouchpointsolution.com   
 
What do I do if my Buzzies stop buzzing after they disconnect?
You may be running an older version of our app! :( Please uninstall the app and reinstall as we added a feature that allows your Buzzies to stay vibrating when disconnected.
 
What do I do if I started the setup process and a red light comes on?
The red light will only come on if your Buzzies need to charge. If the battery is full then the red light will not light up, even if they are plugged in. Once you pair your Buzzies, you can see the battery level via your app.
Do you have a Quick Start Guide?
Yes, following is a Quick Start Guide:  Ensure that your Buzzies are charged. Download the Buzzies app from either the Apple or Google Play store. Open the app and follow instructions to pair your Buzzies. Once paired, Buzzies will prompt you to do the #BuzziesChallenge which will demonstrate how Buzzies function.  Place one Buzzie on each wrist and secure the wristbands or remove the vibrating units from the wristbands and place one in each pocket, or in each sock, or one in each hand. For Buzzies to work, one must be on the right side of the body and one must be on the left.   Buzzies do not need to be touching the skin. After Buzzies are in place, turn on the app and follow the instructions.   Buzzies can be used in a short duration to calm stress, or they may be left on for longer periods of time.
 Do Buzzies work overseas?
Yes, Buzzies work overseas as long as you can download the Buzzies App from the Apple or Android store. Our charging cables fit into any standard USB charger. The wall charger provided with the Buzzies set may or may not be compatible with your wall plugs. If this is the case, you will need a converter.

Are Buzzies supposed to be loud?
If working correctly, Buzzies should be 20% quieter than an iPhone buzzing.

Using your Buzzies

How Do I Use Buzzies?
Place one Buzzie on each wrist and secure the wristbands or remove the vibrating units from the wristbands and place one in each pocket, one in each sock, or one in each hand. For Buzzies to work, one must be on the right side of the body and one must be on the left. Buzzies do not need to be touching the skin. After the Buzzies are in place, turn on the app and follow the instructions. The Buzzies can be used in a short duration to calm stress, or they may be left on for longer periods of time.

How Can I Test whether My Buzzies Are Working?
The Buzzies Challenge is built into the setup of every new Buzzies Kit. After your phone initially pairs with Buzzies, the app will prompt you to follow the steps below:
Think about an upsetting life event that is about a 6 or 7 on a scale of 0 to 10 where 0 is zero feeling or stress about an event and 10 is the most upset you can imagine. Then see if you can feel a body sensation when you think about the upsetting situation and rate how intense that sensation is on a scale of 0 to 10 where 0 is no sensation and 10 is the most intense sensation you can imagine. Notice or write down the numbers you associate with the upsetting life event. Use the app to turn on your Buzzies on the preset “Reduce Stress Now” setting and keep thinking about the upsetting life event. Wait about 30 seconds and then rate how your body sensation changed and how upsetting the situation now feels on the same 0 to 10 scale. If it’s gone, congratulations! If it’s lower, but not gone, keep thinking about the situation until it feels like it’s not upsetting. Then turn your Buzzies off and see how upset you can become about the life situation. Our research shows that in less than 1 minute, at least 60% of the upset resolves and it does not return when the original situation was rated with an intensity of 7 or less. If the intensity is 8 or higher, it may take longer for Buzzies to produce calm, so be patient and allow them to work.

What if Buzzies don't work on me?
There are no known conditions that would render Buzzies ineffective. Buzzies should work on everyone because of how the brain integrates sensory input. If it feels like your Buzzies aren’t producing calm it could be because they are on too slow of a speed setting for a particular person or the overlap period may be too long. Try a faster setting with no overlap if this is a possibility. If someone is panicking or thinking about an extremely stressful event, it may take longer than 30 seconds for the individual to feel the difference. In this case, leave your Buzzies on and then reassess every minute. In a few minutes, there should be a noticeable difference. If an individual has a severe medical or mental health condition or is under the influence of drugs or alcohol, this may interfere with the results. If an individual has a dissociative disorder, autism, or agenesis of the corpus callosum, he or she may not be able to notice the positive changes even if they are occurring.
Do I need training to use Buzzies?
Buzzies are user-friendly and created so that they can be used without any special training. The Buzzies app contains all of the steps necessary to implement. 
Can Buzzies be worn 24 hrs a day or should there I take breaks? 
You may leave Buzzies on all day although most users use them preventatively in the morning or at night or spot use during stressful incidents throughout the day.  Two sets of Buzzies might be suggested in order to rotate the charged pair while charging the other pair.  Depending on the intensity and frequency of your Buzzies (determined by a pre-setting or a custom setting) the batteries may not last all day. Many of our customers have chosen to purchase two sets and have one set as a backup.
How do Buzzies work if the user is away from the App?
We just added a feature where you can set the Buzzies to a setting and be away from your loved one. When your phone moves out of Bluetooth range, you will get a message stating your Buzzies became unpaired, but they will continue buzzing!  They will buzz until either the battery dies, or they are manually turned off by the user.
Can I share Buzzies with a family member?
The great news is that YES, you can share your Buzzies with your family members.  They just need to pair it with their mobile device and download the Buzzies application. #PairAndShare.
How have parents negotiated with the schools to allow student use - is a formal notification needed? 
Usually parents informally speak with the teachers and/or if they have specialized education plan, they incorporate the use of Buzzies into those plans. To date, we have not heard of a case with a school refusing to let a child use Buzzies. 
How are Buzzies using tactile stimulation better than auditory alternating sounds?
The auditory cortex of the brain is organized differently that the sensory motor cortex so sounds and touch have distinct effects on the brain. In one study, tactile but not auditory stimulation, improved memory, for example.

Using Buzzies as a Medical Treatment

Do Buzzies work on every condition related to stress and anxiety?
Buzzies have not been tested for every condition.  Because Buzzies help alter the stress response, they might be effective but we can't say for sure.  Dr. Serin tells parents that even if they do not help the child with a specific condition, dealing with certain problems is so stressful for parents, that Buzzies would at least be effective to help them deal with their own stress.  We welcome any feedback should you decide to try the product and find success.  We are currently doing research with PEARSON and preliminary data shows a decrease in motor hyperactivity but we unfortunately can't say whether that decrease would apply every possible condition. 
 
Can Buzzies treat autism?
Buzzies are not meant to treat autism or any medical condition. Children and adults affected by autism have used Buzzies to help stay calm, prevent stimming and startle response, focus in school, and report improved outcomes. The news reports on autism are based on actual users of Buzzies and we are in the process of conducting double-blind placebo controlled studies in classrooms with children on the spectrum on a larger scale but this research is not yet ready for publication.  One in 68 U.S. children is affected by autism (ASD), this is a 30% increase from the 1 in 88 initially established just a few years ago by the Centers for Disease Control and Prevention.  More than 3.5 million Americans live with an autism spectrum disorder.  Buzzies are not a substitute but can be used in conjunction with therapy, medications, and other interventions.  Our goal is to make Buzzies accessible for everyone.
Can Buzzies be used with children who have autism but are relatively low functioning?
Yes, Buzzies can be used in this type of situation. In one case a 10 year old boy who functions but at an 18month to 2-year-old level, is nonverbal and also has C.P. and a seizure disorder found some help with Buzzies.  Buzzies do have small parts that could cause a choking hazard so we are unable to say if this would pose a hazard in certain situations. Most parents with children with developmental disabilities also find Buzzies to be helpful for themselves because of the additional stress of parenting so if your child does not end up using them they still might be a good tool for any family.  
 
Are there are any contraindications with using this device?  Does it only help children who have outbursts?  What about seizures?
Buzzies are not known to be contraindicated for any conditions as they are not a medical device and are non-invasive.  Buzzies are used on children who have outbursts to help them avoid agitated states.  Buzzies may help children stay calm.  We have not tested Buzzies on children or adults with seizures and have no reported cases of Buzzies causing seizures. 
Can Buzzies be used with children who have autism but are relatively low functioning?
Yes, Buzzies can be used in this type of situation. In one case a 10 year old boy who functions but at an 18month to 2-year-old level, is nonverbal and also has C.P. and a seizure disorder found some help with Buzzies.  Buzzies do have small parts that could cause a choking hazard so we are unable to say if this would pose a hazard in certain situations. Most parents with children with developmental disabilities also find Buzzies to be helpful for themselves because of the additional stress of parenting so if your child does not end up using them they still might be a good tool for any family.  
 
Are there are any contraindications with using this device?  Does it only help children who have outbursts?  What about seizures?
Buzzies are not known to be contraindicated for any conditions as they are not a medical device and are non-invasive.  Buzzies are used on children who have outbursts to help them avoid agitated states.  Buzzies may help children stay calm.  We have not tested Buzzies on children.
Many kids with autism may not tolerate the bands - do Buzzies just need to be somewhere on the body? 
Buzzies have been designed to be worn or used in several ways. Some of our customers like to wear Buzzies on their arms, while others prefer to put them in their pockets, socks, or in tank top straps. The pair includes a clip for an easy install. Some users have purchased sweatbands for their wrists and placed the Buzzies underneath. So long as the user can feel the vibration of the Buzzies, they don't have to be placed on the skin.  Buzzies give the user a gentle stimulation or vibration. This bi-lateral stimulation affects the brain and alters the body's fight or flight mechanism. Once Buzzies are paired, you can choose from one of the pre-settings for Calm, Focus, Improve Performance, manage Anger, reduce Cravings, Sleep, or create a custom setting. Once you hit start, the Buzzies will begin "buzzing" or vibrating bilaterally. It’s this bi-lateral stimulation (called BLAST) that alters the body's fight, flight, or freeze (F3) response that reduces your stress and anxiety level.
 
Can Buzzies be used for pain?
Buzzies can alter the perception of pain and also reduce pain that is associated with stress.  It is our goal to conduct a pain study in the future.  We have not directly researched pain measurement except in quantifying "body sensations" which usually include stomach aches and headaches and tight muscles associated when someone thinking about an upsetting event. This initial research can be found on our website and is being submitted for publication.  Peer reviewed research can be found on our website as well. 

Do Buzzies help with symptoms of ADHD?
1.ADHD customers on medication report that Buzzies help them either during homework or at night when the medication wears off.  Sometimes there is a "rebound" effect of hyperactivity and/or agitation and using the Buzzies during this time for about 20 minutes seems to lessen these effects.  We are collaborating with PEARSON using a state of the art ADHD testing method called Quotient to prove that Buzzies reduce hyperactivity in ADHD children and can also help others without ADHD not need to squirm or move so much so they can focus better.
2.  Sometimes ADHD medication can make it hard for users to fall asleep at night.  Using Buzzies for 15 minutes before sleep seems to help the body move more towards parasympathetic activity (your rest and digest nervous system) vs. sympathetic activity (your fight, flight, or freeze (F3) system) and can facilitate faster onset of sleep.  This can also  work with people who in general can't "turn their minds off" or feel too hyped up to fall asleep quickly.
3.  Many classroom interventions for ADHD simply prompt a child to focus and they have to consciously choose to focus.  Then they don' t know when their attention drifts again and in the meantime they may be squirmy or needing to move excessively.  Using Buzzies during the school day could help lessen the motor activity when a child is sitting and can possibly improve focus in a passive manner so the child doesn't have to think about something and try to shift his or her attention.  The passive interference the Buzzies create is a huge advantage to other methods of 'stop and think' interventions- especially when we expect teachers to have to facilitate those shifts in a child.  Teachers already have so much to manage that taking away something they have to do like nonverbal prompts or redirecting can really help them with classroom management.
4.  Many people with ADHD are also irritable and have a hard time not becoming emotional when upset.  Buzzies can help prevent excessive emotional distress and possibly help them stop themselves before they say something hurtful or have a tantrum.  If this does happen, Buzzies can help them return more quickly to a baseline of calm after the fact.
5.  We suggest that parents of kids with ADHD will benefit from  Buzzies.   It's difficult to redirect, give directions that aren't followed, and manage the behaviors.  If parents are wearing Buzzies, they should be more likely to not overreact or become frustrated and can calmly help their children with everyday tasks that might be otherwise difficult.
6.  We are not claiming Buzzies are a treatment for ADHD.  Comprehensive treatment can include medication, behavioral interventions, and neuromodulator.  For more information, you can check out these links: http://pediatrics.aappublications.org/content/early/2011/10/14/peds.2011-2654   or http://www.isnr.org/catalog-1/if5zb3hx69/American-Academy-of-Pediatrics-lists-Neurofeedback-as-Level-1-Research-Best-supported-Interventions  
ISNR | International Neurofeedback Organization
www.isnr.org
The International Society for Neurofeedback and Research is the member organization for clinicians, researchers, and educators in the field of neurofeedback.
 ADHD: Clinical Practice Guideline for the Diagnosis ...
pediatrics.aappublications.org
Attention-deficit/hyperactivity disorder (ADHD) is the most common neurobehavioral disorder of childhood and can profoundly affect the academic achievement, well ...
 
Do Buzzies work on adults with ADD ?
Adults with ADD use Buzzies to help improve their focus and to resolve restlessness when they are trying to finish what they consider tedious tasks. Also adults with ADD are sometimes irritable and say impulsive things and Buzzies may help them to not overreact to situations.
Do Buzzies help with test anxiety?
Buzzies do seem to help with test anxiety for many within a typical classroom type setting.   Buzzies would need to be turned on with a cell phone or a tablet which may not be allowed in some standardized testing locations.  Buzzies will make a little bit of noise if on the highest setting.
What is the recommended setting to help with OCD and what is the recommended usage?
The calm setting is suggested and then you can adjust after this is tested to see if another is preferred.  
Do the frequencies on this device interfere with a cochlear implant?
We have no data on our device and its use with cochlear implants. The device produces a non-invasive vibration so we are not required to have FDA approval as a medical device.  In theory it should not interfere but we suggest consulting your medical doctor.
Do Buzzies help relieve symptoms of Parkinson’s?
Some of our unpublished findings show a reduction in motor activity but we have not tested the product on Parkinson’s for a reduction in tremors. We do know Buzzies can reduce stress and seem to offer this relief to anyone who has been diagnosed with a medical condition.  Buzzies may help with the more stressful aspects of certain conditions. Some people use them during medical appointments and when they get stressful medical news, and at night to help them sleep.
 
Do Buzzies help with Agrophobia (or other phobias)?
Buzzies can help alleviate stress and may also lessen panic.  They are however not a substitute for medical treatment or psychotherapy which may be indicated in certain situations. 
 
Do Buzzies help with bi-polar?
Buzzies are not meant to treat any medical conditions but can reduce stress so any condition that produces stress could possibly be ameliorated by using Buzzies. With people facing bi-polar symptoms, Buzzies could be used in conjunction with comprehensive mental health and medical treatments.
Do Buzzies help with addiction?
Buzzies are typically used to ease stress and anxiety which can run high during withdrawal from substances and when someone is suffering from addiction. If addiction craving is stress-based, Buzzies may be tried during a craving to help calm the person and hopefully refrain from using the addictive substance.  Buzzies are not intended to treat medical conditions but can be used in conjunction with other treatment forms to improve overall outcomes.

How Can I Test if My Buzzies Are Working?

Do Buzzies help with anxiety related to eating disorders?
Buzzies may calm anxiety as it relates to stressful situations, however, we are not aware of specific cases of anxiety-related to feeding or eating disorders.
 
Are there any issues in using Buzzies for kids with heart-related issues?
We are not aware of any issues concerning children with heart-related symptoms.
 
Do Buzzies treat FASD (Fetal Alcohol Syndrome)?
Buzzies are not meant to treat a specific condition. Dr. Serin’s early trials on children were specifically for sensory issues and anxiety and the effects have been proven to be significant in children with these difficulties.

Can Buzzies help with OT, PT, and ST?
OT is Occupational Therapy, PT is Physical Therapy, and ST is Speech Therapy. These are therapies used in treatment with kids with developmental disabilities and autism. Buzzies can help children with autism and may reduce tantrums and anxiety. Parents of kids with autism can benefit from using Buzzies as they deal with the difficulties of parenting.  Buzzies were designed to alter the body's stress response.  As stress is inflammatory and can exacerbate medical conditions, many of our users with medical issues use Buzzies and report they experience less pain, more calm, better sleep, and improved performance.  However, Buzzies are not intended to treat medical conditions and are not a substitute for medical advice.
Can Buzzies be used with someone as young as 3 years old, even a child with sensory problems?
Buzzies can be used by 3 year- olds in general, and those with sensory problems.  However, there are small plastic parts on the Buzzies that could pose a choking hazard so we cannot recommend using Buzzies on children that young without total supervision.
 
Is there any counter indication when using Buzzies with a person with epilepsy?
EMDR therapy with bi-lateral stimulation including eye movements and lights, which are not part of our technology, has been deemed effective and safe for epilepsy, so it follows that our technology being similar to the tactile stimulation used in EMDR would be safe as well.  However, Buzzies are non-invasive and therefore not a medical device that needs to be tested so no testing has been specifically done on epilepsy.
 
Are there any possible dangers, and/or adverse effects to using Buzzies?
Not that we know of.  Some children with ASD do not like the intense settings on the Buzzies so they might prefer lower intensity and may prefer not to have them worn with the watch bands.
Take "The Buzzies Challenge"

The Buzzies Challenge is built into the setup of every new Buzzies Kit. After your phone initially pairs with Buzzies, the app will prompt you to follow the steps below:
Think about an upsetting life event that is about a 6 or 7 on a scale of 0 to 10 where 0 is zero feeling or stress about an event and 10 is the most upset you can imagine. Then see if you can feel a body sensation when you think about the upsetting situation and rate how intense that sensation is on a scale of 0 to 10 where 0 is no sensation and 10 is the most intense sensation you can imagine. Notice or write down the numbers you associate with the upsetting life event. Use the app to turn on your Buzzies on the preset “Reduce Stress Now” setting and keep thinking about the upsetting life event. Wait about 30 seconds and then rate how your body sensation changed and how upsetting the situation now feels on the same 0 to 10 scale. If it’s gone, congratulations! If it’s lower, but not gone, keep thinking about the situation until it feels like it’s not upsetting. Then turn your Buzzies off and see how upset you can become about the life situation. Our research shows that in less than 1 minute, at least 60% of the upset resolves and it does not return when the original situation was rated with an intensity of 7 or less. If the intensity is 8 or higher, it may take longer for Buzzies to produce calm, so be patient and allow them to work.

For More Questions and Answers on How to Get Started with Your Buzzies please visit our Getting Started Page